Linden Lab often takes a lot of heat in the comment thread on their blog posts. Yes, both the client and the server are not at a level of stability where we want them to be. There have been painful times when a server deploy introduced a problem that made the server a lot less stable. (That blog post describes what was a very long Friday for me and a few other people....)
I think that EVE Online has really managed to take the cake, though, by rolling out a new client version that deletes a crucial boot file on Windows such that if you installed the update before the problem was found, you would not be able to boot your computer at all after that.
I think the only word that truly captures that is "oops".
This is like the coolest thing ever. It's a dinosaur that had been (somehow) naturally mummified... preserving soft tissue in addition to bones. We have all these fossilized dinosaur skeletons, but the other stuff we hang on them in our drawings and speculations are based on some combination of general biological principles and fancy (and, I don't doubt, deduction from indirect clues in the bones). But here we've got a bit of a dinosaur where some of the rest of it was preserved!
Cue "Jurassic Park" theme music.
When I was a kid, until about age 8 or 9, I was going to be a paleontologist. I mean, lots of kids are dinosaur freaks, but I was a dinosaur freak. I was known for it at school. Somewhere starting around age 9 I started to really get into space, though.... Not totally out of that phase. (The computer phase started at about age 11 or 12, and I'm not out of that one either.)
(Hat tip: BoingBoing.)